Family Refugee Support & Integration Officer
Bristol

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house more than 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Family Refugee Support & Integration Officer to join us on a full-time basis on a one-year fixed-term contract, working 37.5 hours per week.

Our Commitment to You

- Salary of £27,000 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a fantastic opportunity for an experienced family or child support worker to join our passionate and supportive team.

In this rewarding role, you will have the chance to be at the forefront of change, helping families navigate new beginnings, overcome barriers, and unlock their potential — giving them the tools to flourish and feel truly at home in their communities.

As you empower families to build new lives, we’ll empower you — nurturing your development, supporting your wellbeing, and surrounding you with a team driven by shared purpose and lived experience.

What You’ll Be Doing

As a Family Refugee Support & Integration Officer, you will help families resettle and integrate into UK life, providing tailored support and guidance.

Managing a designated caseload, you will carry out needs assessments, develop personalised support plans and provide advice on issues such as housing, finance, education, employment, and health.

Alongside this, you will also forge strong partnerships with external organisations and agencies to promote opportunities for families.

Additionally, you will:

- Support families with budgeting, benefits and building social networks
- Signpost to external agencies and services where needed
- Visit tenants in their homes and community settings
- Keep accurate records and manage your caseload effectively

What We’re Looking For

To be considered as a Family Refugee Support & Integration Officer, you will need:

- Experience of working in family or children support services
- Experience of providing advice and guidance, advocacy and culturally sensitive support
- Experience of creating support plans and completing needs assessments
- Experience and knowledge of working with people with complex/multiple support needs
- Experience and knowledge of homelessness and Housing law
- The ability to effectively assess, manage and continuously review needs and risks
- The ability to maintain accurate records and manage a caseload
- Confident IT skills, including Microsoft Outlook, Excel, Word and PowerPoint
- Strong verbal and written communication skills
- A full, valid driving licence and access to a vehicle

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 6th October 2025.

Other organisations may call this role Family Support Worker, Integration Support Officer, Refugee Support Officer, Housing Support Worker, or Family Resettlement Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to take on this rewarding Family Refugee Support & Integration Officer role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.