Housing Officer
Coventry, West Midlands

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Housing Officer to join us on a full-time, permanent basis, working 37.5 hours per week.

Our Commitment to You

- Salary of £26,521 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is an incredible opportunity for a dedicated professional with experience working with asylum seekers or refugees and a strong grasp of homelessness legislation to contribute to the success of our forward-thinking organisation.

You’ll discover a purpose-driven environment where your work will have a direct and lasting impact, helping to create brighter futures and stronger communities.

What’s more, you’ll have access to strong professional development opportunities and the support of an experienced team, enabling you to progress your career while continuing to grow personally.

What You’ll Be Doing

As a Housing Officer, you will provide vital housing support, helping our tenants maintain their homes and successfully integrate into the community.

Working as part of our Housing and Income Team, you’ll play a key role in reducing voids, maximising rental income, and minimising arrears while ensuring our vulnerable refugee tenants receive the support they need to thrive.

You’ll deliver a needs-led service that promotes wellbeing, personal growth, and independence, empowering individuals to reach their full potential.

Additionally, you will:

- Assist in assessing potential tenants and finding them accommodation
- Help to manage property rental income, including any service charges
- Oversee estate management tasks, including settling new tenants, undertaking inspections and ensuring properties are clean and tidy
- Address complaints promptly and resolve where possible
- Help negotiate debt payments

What We’re Looking For

To be considered as a Housing Officer, you will need:

- Experience of working with asylum seekers or refugees in a voluntary or paid capacity
- Knowledge of Homelessness Legislation, particularly the 2002 Homelessness Act
- The ability to work under pressure and manage emotionally sensitive situations
- Strong written and verbal communication skills, including the ability to work with service users who speak different languages
- Negotiation and problem-solving skills
- Excellent organisational and time management skills
- Empathy, integrity, and discretion when handling confidential information
- Proficiency in Microsoft Word, Excel, and Outlook
- A good standard of education commensurate with the role

The closing date for this role is 27th October 2025.

Other organisations may call this role Tenancy Support Officer, Refugee Support Worker, Housing Support Worker, Support Worker, Resettlement Officer, Housing Support Officer, or Resident Services Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to take on this meaningful Housing Officer role, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.