Pathway Navigator (Employability Mentor)
Coventry

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2025 we helped house over 1,500 individuals and provided support to over 600 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

Coventry Language and Integration Programme (CLIP)

Through our Coventry Language and Integration Programme (CLIP), we work with Coventry City Council and Coventry Adult Education to help refugees, vulnerable migrants and newly arrived individuals improve their English and workplace communication skills, access employment and integrate into life in the UK.

We are now looking for a Pathway Navigator to join us on a full-time basis, working Monday to Friday, 37.5 hours per week on a one year fixed-term contract.

Our Commitment to You

- Salary of £28,271 per annum
- 25 days' annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a fantastic opportunity for a compassionate mentor, coach or adviser with experience of working with diverse communities and supporting individuals into education or work, or those facing social inclusion barriers, to join our purpose-driven organisation.

In this highly rewarding role, you will be at the heart of empowering individuals to achieve their goals, breaking down barriers and opening up meaningful opportunities that create lasting change for those who need it most.

And, in return, you’ll receive a thoughtful, well-rounded rewards package that recognises your efforts, supports your wellbeing and helps you thrive both professionally and personally.

So, if you’re ready to take on an impactful role and help our users move forward with confidence, we want to hear from you!

What You’ll Be Doing

As a Pathway Navigator, you will support refugee and migrant learners on the Coventry Language and Integration Programme (CLIP) to build their confidence and independence and progress towards their personal goals.

Providing Information, Advice and Guidance through one-to-one and group support, you will develop personal integration plans, review progress and help learners overcome barriers to participation, learning and integration.

Bridging the gap between classroom-based ESOL learning and everyday life, you will help learners practice their English, engage with their communities, access local services and progress towards further learning, volunteering and employment.

Additionally, you will:

- Deliver community activities and local engagement opportunities
- Support digital inclusion and access to online services and opportunities
- Facilitate employability activities, workplace visits and employer engagement
- Maintain learner records, case notes and progression documentation
- Build relationships with local organisations, community groups and service providers
- Represent ACH at networking events, community activities and stakeholder meetings

What We’re Looking For

To be considered as a Pathway Navigator, you will need:

- Experience of providing one-to-one support, mentoring, coaching or guidance
- Experience of supporting people facing barriers to education, employment or social inclusion
- Experience of working with diverse communities
- Experience of organising or facilitating group activities, workshops or community-based sessions
- Knowledge of Information, Advice and Guidance principles and frameworks
- Knowledge of safeguarding responsibilities and professional boundaries
- Knowledge of progression pathways into education, volunteering and employment
- Knowledge of community services and support networks
- A Level 2 English qualification or equivalent
- A Level 3 Information, Advice and Guidance qualification, or a willingness to work towards one

The closing date for this role is 24th November 2026.

Other organisations may call this role Learner Support Officer, Learner Support Adviser, Community Support Officer, Integration Support Officer, Refugee Support Worker, Migrant Support Worker, Progression Adviser, Employment Support Adviser, Community Engagement Officer, or Information, Advice and Guidance Adviser.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to empower refugees and migrants to build brighter futures as a Pathway Navigator, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

We are currently interviewing and may close this advert any time please apply asap to avoid disappointment