Refugee Move On Support Officer

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Refugee Move On Support Officer
Wolverhampton

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Refugee Move On Support Officer to join us on a full-time basis on a one-year fixed-term contract, working 40 hours per week.

Our Commitment to You

- Salary of £27,000 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a rewarding opportunity for a support professional with experience in guidance, advocacy or culturally sensitive roles and a background of working with people with complex or multiple support needs to join our passionate Support and Integration team.

In this highly fulfilling role, you will have the chance to channel your skills into work that truly changes lives, guiding refugees and migrants on their journey to independence and helping them build brighter, more confident futures.

What's more, you'll be supported every step of the way with tailored training, a collaborative and compassionate team, and the chance to grow your career as we broaden our reach and make an even greater impact together.

What You’ll Be Doing

As a Refugee Move On Support Officer, you will provide advice and guidance to our residents on their housing options.

Working on a one-to-one basis with residents, you will create person-centred Move On Action Plans, set SMART goals, and provide vital support around housing options, affordability, and property searches.

You will help to develop residents’ independent living skills, offer advice on finances and employment, and deliver group workshops that prepare them for the next stage of their journey.

Alongside this, you will build strong links with local authorities, estate agents, housing associations, and referral partners to expand opportunities and address residents’ needs.

Additionally, you will:

- Signpost individuals to external agencies and referral partners
- Maintain accurate case records and use the CRM system effectively

What We’re Looking For

To be considered as a Refugee Move On Support Officer, you will need:

- Experience of providing advice, guidance, advocacy and culturally sensitive support
- Experience of working with people with complex or multiple support needs
- Experience of assessing, managing and reviewing needs and risks
- Current knowledge of homelessness and housing options in Wolverhampton
- The ability to manage a caseload and maintain accurate records
- Strong organisational and planning skills
- Confident Microsoft skills (Outlook, Excel, Word and PowerPoint)
- Excellent verbal and written communication skills
- A full, valid driving licence and access to a vehicle

The closing date for this role is 23rd September 2025.

Other organisations may call this role Housing Support Officer, Integration Support Officer, Refugee Support Worker, Housing Adviser, or Resettlement Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become a Refugee Move On Support Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.