Support & Integration Officer

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Support & Integration Officer
Coventry

About Us

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Support and Integration Officer to join us in Coventry on a full-time, permanent basis, working 37.5 hours per week, Monday to Friday, 9am - 5pm.

Our Commitment to You

- Salary of £26,521 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a fantastic opportunity for an individual with experience of working with asylum seekers or refugees and providing advice and guidance, advocacy and culturally sensitive support to join our purpose-driven organisation and make a genuine difference in people’s lives.

You will have the chance to support individuals to navigate life in the UK and achieve their personal goals, whilst developing your own career and driving towards your professional ambitions.

What’s more, you’ll discover a supportive and collaborative environment where you will be enabled to further your portfolio of experience across a wide range of support areas and enhance your skills in case management, advocacy and integration services.

What You’ll Be Doing

As a Support & Integration Officer, you will work with refugees to enable their successful resettlement and integration within UK-based communities.

Specifically, you will provide tailored support, advice and guidance to a designated caseload, completing assessments, developing personalised support plans and providing ongoing support across a range of areas, including housing, employment, health and education.

You’ll offer practical, informed guidance on housing, finance, education, health, and immigration, as well as providing support with budgeting, registering with care providers, and creating social networks. Offering advocacy support, you will also advise on volunteering, training, and employment opportunities.

Additionally, you will:

- Make referrals to relevant departments and partner agencies
- Maintain accurate case records and files to a high standard
- Participate fully in team meetings, training, supervision, and other staff activities
- Organise house meetings and carry out property and community visits

What We’re Looking For

To be considered as a Support & Integration Officer, you will need:

- Experience of working with asylum seekers or refugees in a voluntary or paid capacity
- Experience of providing advice and guidance, advocacy and culturally sensitive support
- Experience of creating support plans, completing needs assessments
- Experience and knowledge of working with people with complex/multiple support needs
- Experience and capability to support refugees in the UK
- An understanding of the importance of safeguarding, in relation to working with vulnerable adults

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.

The closing date for this role is 31st March 2026.

Other organisations may call this role Support Worker, Refugee Support Worker, Refugee Support Officer, Integration Officer, Integration Support Officer, Housing and Employment Support Worker, Housing Support Worker, Caseworker, Resettlement Officer, or Community Support Officer.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re ready to support refugees in building independent and fulfilling lives as a Support & Integration Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.