Admin and Reception officer (Part-Time)

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Admin and Reception Officer
Coventry, West Midlands

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for an Admin and Reception Officer to join us on a part-time, permanent basis, working 18.75 hours per week.

Our Commitment to You

As part of our team, you’ll enjoy a supportive, inclusive working culture with great rewards and benefits, including:

- Salary of £12,051 per annum
- 25 days’ annual leave (pro rata), plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a rewarding opportunity for a highly organised admin professional to join our compassionate and purpose-driven organisation.

You’ll be working at the heart of our Coventry office, seeing the direct impact of your work every day and helping refugees and migrants feel supported, welcomed, and empowered.

What’s more, with great training, development opportunities, and a warm, inclusive team culture, we’ll make sure you feel supported every step of the way. From day one, you’ll know your role isn’t just about keeping things running smoothly; it’s about being part of a mission that changes lives.

What You’ll Be Doing

As an Admin and Reception Officer, you will support our Coventry office with high-quality administration and co-ordination.

Working closely with the Office Manager, Housing and Support teams, you’ll manage reception duties such as greeting clients, handling calls, monitoring sign-in sheets, and managing post and deliveries.

You’ll also maintain accurate tenant records, update our Salesforce system, send communications to tenants, and provide support with scheduling, repairs, and property information management to keep everything running smoothly.

Additionally, you will:

- Assist with meetings and prepare minutes
- Book and manage appointments on Team Up
- Support housing officers and carry out tenant support work
- Ensure certificates, files, and documentation are updated and stored correctly

What We’re Looking For

To be considered as an Admin and Reception Officer, you will need:

- Previous admin experience
- Good organisational skills
- Strong verbal and written communication skills
- Competency in MS Office, including Word, Excel, and PowerPoint
- At a minimum, GCSEs or equivalent at level 4 / Grade C or above in Maths and English

The closing date for this role is 19th September 2025.

Other organisations may call this role Receptionist, Office Administrator, Office Co-ordinator, Administrator, Administrative Assistant, Administrative Officer, or Reception Co-ordinator.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to be part of a mission that makes a real difference as an Admin and Reception Officer, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.