Community Mentor (Pathway Navigator)

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Community Mentor (Pathway Navigator)
Birmingham, West Midlands

Join a team committed to supporting people seeking safety and belonging as they build new lives in the UK.

Who We Are

ACH is a social enterprise with a clear vision, dedicated to empowering refugees and migrants in the UK to lead self-sufficient and ambitious lives. We bring together a diverse team of strategists and researchers, driven by their own lived experiences, to provide tailored integration services.

Why We Do What We Do

Our mission goes beyond individual support; we actively challenge and disrupt the systems that perpetuate inequalities in our society. With a proven track record of delivering effective support services, in 2024, we helped house over 1,400 individuals and provided support to over 500 of our service users, helping them to achieve their personal goals and lead fulfilling lives in their new country.

We are now looking for a Community Mentor to join us on a part-time basis, working 18.75 hours per week for a one year fixed term contract with a view to becoming permanent.

Our Commitment to You

As part of our team, you’ll enjoy a supportive, inclusive working culture with great rewards and benefits, including:

- Salary of £26,521 per annum
- 25 days’ annual leave, plus bank holidays
- Pension
- Flexible working
- Employee Recognition Programme
- Training and development opportunities
- Employee Assistance Programme
- Social gatherings and staff retreats
- A fully stocked staffroom!

This is a meaningful opportunity for a compassionate mentor, advisor or guidance professional with experience supporting refugees and migrants to join our purpose-driven organisation.

At ACH, you won’t just be part of a team, you’ll be part of a movement. As you guide individuals through workshops, mentoring, and real-world opportunities, you’ll see first-hand the positive changes your support makes.

In return, we’ll support you to grow too. With training, development opportunities, and a supportive environment built on empathy and respect, you’ll be enabled to strengthen your own skills while being part of a mission that actively challenges inequalities and champions inclusion across communities.

What You’ll Be Doing

As a Community Mentor, you will provide one-to-one guidance and group support to refugees and migrants, helping them to build confidence, develop skills, and take positive steps towards their future.

Your role is central to empowering individuals through tailored advice, wellbeing workshops, and practical support that strengthens their ability to integrate and thrive.

Day to day, you’ll design and deliver workshops focused on wellbeing and community integration, while offering personalised advice to help clients set goals, identify strengths, and grow resilience.

You’ll also support language acquisition by attending ESOL classes with clients and creating opportunities for them to practise English in real-life scenarios.

Additionally, you will:

- Support clients in attending job fairs, ACH events, and other opportunities in the community
- Provide in-work guidance for clients during their first three months of employment
- Act as the first point of contact at workshops and events, creating a safe and inclusive space

What We’re Looking For

To join us as a Community Mentor, you will need:

- Experience offering mentoring, advice, and guidance to service users
- Demonstrable experience working with refugees, migrants, and asylum seekers
- Knowledge of Information Advice and Guidance (CEIAG) guidelines and framework
- Knowledge of community provision to support wellbeing
- To be at least Level 2 qualified in English Language

The closing date for this role is 19th September 2025.

Other organisations may call this role Community Support Worker, Refugee Support Worker, Integration Support Worker, Community Engagement Officer, Community Support Mentor, Employment Support Worker, or Outreach Support Worker.

Webrecruit and ACH are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you want to become a valued part of our mission as a Community Mentor, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.