Leaving Care Team Leader

More details

Post: Leaving Care Team Leader
Department: Supported housing (Care Leavers)
Reports to: Support Service Manager
Working Hours: 09:00 – 17:00
Salary: 34,277
Location: Bristol

Internal Candidates only!

About ACH:
ACH (Ashley Community Housing) is an award-winning social enterprise specialising in the economic, social and civic integration of refugees via accommodation and community-based training support.

Our vision
For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment and education.

Purpose of job
The postholder will lead, develop and motivate a team of Support Officers working with Young People Leaving Care. The Leaving Care Team Leader’s role is to ensure that high quality support packages are developed and delivered to meet the specific individual needs of each resident, and ultimately facilitate their moving towards living with a greater independence.
With the Support of the Support Service Manager, Team Leaders take overall responsibility for the successful running of their teams’ support service in line with the requirements of our regulatory bodies and company policies and procedures.

Key Responsibilities
• Provide support, guidance and training to Leaving Care Support Team to ensure they are equipped with the tools and skills to deliver a high quality support and integration service to Young People Leaving Care. This includes ensuring that ACH’s internal quality framework for best practice, and relevant policies and procedures are followed.
• Train support team in Support Processes to ensure that Support Plans, Risk Assessments, Support Reviews, Move On Plans are carried out within the required time frames.
• Carry out monthly one to one’s with staff and coordinate weekly staff meetings.
• To line manage staff team and act as the first point of contact and to effectively manage, supervise and develop the Leaving Care Support staff and any apprentices or volunteers.
• Support the Housing Team in receiving new referrals and these being processed to ensure empty rooms are let. Work with the Housing Team to ensure that residents are aware of their responsibilities regarding house rules, rent payments and licence agreements.
• Work with other teams such as ACH’s Training and Employment teams to maintain effective internal referral procedures for residents to engage with wider ACH services.
• To maintain an excellent standard of safeguarding practice and awareness throughout the service and staff team and to support staff on safeguarding issues. Working in line with ACH’s Safeguarding Policy to follow up any safeguarding related issues and ensure they are dealt with effectively with appropriate referrals to safeguarding boards, local authorities social services and where necessary the Police.
• To provide and seek training, support and guidance for staff and to implement staff training programmes. Ensuring all staff have completed any mandatory training and any training specific to service delivery. Ensure that staff maintain Continuing Professional Development logs that record trainings undertaken.
• Monitor support service ensuring that support plans and risk assessments are reviewed, evaluated and updated regularly. To ensure all assessments are completed to a high standard and clear and concise records are maintained.
• Regular monitoring of our CRM, making use of data reports to ensure that support outcomes are being reached. Carrying out quality audits of support service and report findings to management and make recommendations for service improvements. To ensure best practice through internal auditing and self-monitoring.
• Provide regular information and performance reports for Senior Management, Local Authorities and other stakeholders in order to demonstrate the impact of activities and outcomes achieved.
• Recruit, manage and motivate employees within the team, ensuring they are trained in the performance of their duties and appraised of their performance; organise, supervise and monitor their performance, thereby ensuring the provision of efficient, effective and high quality services. Dealing with all personnel issues in conjunction with the HR Manager as necessary. Maintain personal records on the HR database, manage holiday requests.
• Represent ACH professionally to external stakeholders.
• To work with the Support Service Manager and Head of Support and Housing to ensure effective administrative systems and procedures relating to the effective running of the support service are in place.
• Manage a small designated caseload to a high standard keeping accurate records in CRM.
• Administer any allocated budget and keep records of expenditure.
• If department is IAA registered maintain high quality case management system in line with OISC Code of Standards.